We want you to be completely satisfied with your purchase
Most items can be returned within 30 days of delivery for a full refund or exchange.
We cover the cost of return shipping for items that arrive damaged or defective.
Refunds are processed within 3-5 business days after we receive your return.
Sign in to your CountsGH account and navigate to "My Orders" in your profile.
Find the order containing the item you want to return and click "Return Item".
Select the reason for your return from the dropdown menu provided.
Place the item in its original packaging with all accessories included.
Print the return label and ship the package, or schedule a pickup service.
Monitor the return status through your account or tracking number.
Refunds are processed within 3-5 business days after we receive your return.
If you return part of an order, you'll receive a partial refund for the returned items only.
Electronics have a 14-day return window and must be in perfect working condition with all original packaging and accessories.
Fashion items must be unworn, unwashed, and with all tags attached. Undergarments and swimwear cannot be returned for hygiene reasons.
Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
If your item arrives damaged, contact us within 48 hours with photos for immediate replacement or refund.
Our customer service team is here to help with any return-related questions.